FAQ's about The Uptime Group
Frequently Asked Questions
Q: What do you do?
A: If you are a small- to medium-sized business, we can help you get the most of your computers, network, VoIP phone system, cell/PDA phones and virtually any other piece of
technology your business requires. We can help you design, host and optimize your company website and execute long-term
online marketing. If you need hardware or software, we can help you select the most cost-effective solution for your goals,
plus install and maintain it. If you are looking for ancillary services, like phone service or Internet connectivity, we can help you select and evaluate vendors. We can even take over the frustration of managing multiple technology vendors. We augment your existing IT staff or function as a completely outsourced IT department, onsite or remote -- everything we do is customized to our customers' individual needs.
Q: How do I know if you can help me?
A: Our typical customers are usually business-to-business companies with at least one office in the Denver/Boulder metro areas. Our smallest customers have at least one server in their office. Their technology is complex enough that the person who set up the system initially, typically does not have all the knowledge required to keep them running reliably with an appropriate response time. They may have outgrown their first vendor and are experiencing unreliability in their systems or serious delays in support service. They want someone to answer the phone when they have a problem and fix it right away, not days or weeks later. They get frustrated when dealing with multiple vendors for various aspects of their technology and want one phone number they can call to get what they need.
Our biggest customers have as many as 75 employees, multiple servers and multiple locations. They may even have multiple computer platforms within their systems. In addition to the characteristics of our smaller customers, they know that every hour of downtime they experience is very expensive and understand the importance of proactive maintenance. They want the value of leveraging our expert team and expert tools in identifying how they can run their business better, and finally, they want a predictable IT budget they can count on.
Q: Which computer platforms can you support?
A: Microsoft, Linux, Macintosh and Unix. We excel at supporting mixed environments, e.g., Windows and Linux, and can also
migrate to these platforms from other platforms such as Novell or Unix.
Q: Who is The Uptime Group?
A: Since 2001, The Uptime Group is a family-owned and -operated outsourced IT consulting company that has been helping local
Denver- and Boulder-area small- to medium-sized businesses leverage the technology they need to run their businesses better. We are certified as a Small Business Specialist by Microsoft and have the highest honor of being a Gold Certified Microsoft
Partner. We also have been integrating Linux and open-source solutions into the SMB environment that anyone else in the local
area, always focusing on the most cost-effective solutions to our customers' needs.
Think you'd like to give us a try? Click here for a FREE 19-point problem prevention audit!
"When the Uptime Group came to our office to help us switch to a new Internet provider, I asked them if I should get a new PC for
myself as it is getting older and was running slower compared to newer PC's. After a little discussion and a quick check of
the machine, they recommended increasing the amount of RAM in my computer instead of buying a whole new one. This saved me not only
the cost of a new computer, but all the pain that goes along with changing machines. I work with The Uptime Group because they give
recommendations with my bottom line in mind."
