In Their Own Words

Don't Take Our Word for How Great We Are -- Our Clients Say it Best:

	“The Uptime Group not only provides us with necessary on-call technical support, but also helps us find technology solutions to help our business grow efficiently. They recommended that we look at a software program called BillQuick and only three months after implementation, we are more efficient in tracking both hours and expenses. This increase in productivity it going right to our bottom line.” Joddie Gray UrbanTrans Consultants Vice President, Operations
	"Thank you for the update and the speed to protect our system. The fact that The Uptime Group is always aware and one step ahead of these constant 'hacker' problems is just one more reason why we continue to use The Uptime Group for all of our computer needs. It's nice to be able to go to sleep at night knowing the investment of money and time in our computer system is always protected. Thank you again." Kevin Mauldin La-Z-Boy Furniture Galleries General Manager
	"One day a fan went out in our server and it shut down completely; no one could get any work done. With one phone call, The Uptime Group figured out what was wrong and got everything back up within 3-4 hours, and I’m sure they could have done it even sooner if they didn’t have to go buy a new fan. I like the ease of requesting support by sending an email. They are very responsive whether the problem is a high priority or not. If the issue is simple, they document it and fix it quickly. If we are having an emergency, I get a phone call immediately, and when I call them, someone is always available to answer the phone. If they can handle our requests remotely they will, but sometimes it’s necessary to come onsite, and they have driven to our office at 4 p.m. in the afternoon at times. They really take care of their clients, and the staff is pretty fun too!" Dana Stone HCL Engineering Controller
	"When the Uptime Group came to our office to help us switch to a new Internet provider, I asked them if I should get a new PC for myself as it is getting older and was running slower compared to newer PC's.  After a little discussion and a quick check of the machine, they recommended increasing the amount of RAM in my computer instead of buying a whole new one. This saved me not only the cost of a new computer, but all the pain that goes along with changing machines. I work with The Uptime Group because they give recommendations with my bottom line in mind." Kim Martin Terranext President
	"I just wanted to say thank you for taking the time to show me how to use the Create Rule function in Outlook to manage my incoming email. It has only been a few days and the amount of time I was taking to sort my email has been shortened incredibly! It's nice to know that you would care enough to go the extra mile to help your customer with time-management tools!" Virginia Bernard HomeSmart from Xcel Energy Accounting Supervisor
	"The install caused very little disruption to our users. The new server software was installed while we continued to run our old server...The shared calendars function is helpful and will become even more helpful as more employees begin using the feature...The costs associated with the installation of SBS should be paid for within the first half of the year through improved staff productivity resulting from fewer e-mail server outages and less time devoted by Uptime staff to server maintenance...I thought there would be more disruptions during the installation. I was happy that I was wrong about that. Migrating messages from the old server to the new server was also easier than I expected." (Read the case study) Matt Kaufman UrbanTrans Consultants Senior Planner
	"The Uptime Group has exceeded every expectation we have had. The system they put together for us is rock solid, not to mention it saved us 50 percent compared to a competitor's bid. Best of all, they are always available when we need them." Mark Silvius Intellisource Risk & Compliance

The Best Part of Being in Business

Customer Relationships

When I started The Uptime Group in 2001, I was like most entrepreneurs and small business owners that start businesses doing something they love. In my case, that "something" was technology, a skill I had been honing and passionate about since I was a young boy. One of the biggest surprises for me as a technology company owner was the enormous reward I felt from the relationships I developed with clients.

There is nothing better than knowing you were able to retrieve a file someone thought they had lost, maybe a presentation they needed to deliver the next day. I have been able to find less expensive ways of implementing functionality a business needs but cannot quite yet afford, and the gratitude they express when I'm able to do this is priceless. I have brought a client's inventory database up on a Saturday morning, enabling them to continue selling product on the busiest day of the week, and brought another network up quickly, almost before the customer knew it was down, preventing major downtime and keeping 50 employees working. I have also made many friends along the way, and it is my privilege to be able to serve you -- our clients.

Dale Laushman
President
The Uptime Group, Inc.