IT system reliability, security and budget predictability
Total Network Care™
We want you to be well taken care of and that is why we developed Total Network Care™. It eliminates the worst technology frustrations that you can experience and makes everything more predictable. We know we are on the right track because our Total Network Care™ customers are our happiest customers. If your business relies on technology to get the job done, consider the cost of each of the following scenarios and how we could be taking care of you!
- A desktop computer without all the latest software patches installed enabled a hacker to access your network and steal customer credit card numbers in your accounting file.
Proactive Server and Desktop Maintenance -- an integral part of Total Network Care™, we make sure all software security patches and installed quickly. This is the one of the biggest single points of failure in small business IT security, which is why it is a priority for us to make sure this is done right and on-time. There are other tasks, similar to changing the oil on your car, that just make computers run better, and we see to it that you always have a fresh oil change.
- Your email server went down and no one was able to send emails in or out for a day and a half; each hour your employees couldn't work was money flushed down the drain.
- You waited too long to upgrade a six-year-old server and it crashed before you could install the new one, jeopardizing a week and a half of productivity.
- You thought your technology was chugging along fine, and then, one day, a network switch started to die a slow and painful (for you) death. The symptoms of this process mimicked any number of other problems your network could be having, and it took weeks, if not months to diagnose the problem. In the meantime, you received a bill for $15,000 and the problem is still not fixed.
24/7 Monitoring -- Total Network Care™ includes the UPTIMEvitals™ service which remotely monitors and diagnoses your system 24/7, constantly looking for problems that cause system downtime so we can fix them before you ever have a problem. We have literally called customers and let them know we fixed a problem that they were not even aware existed...what a great feeling!
- A senior manager was working on a big presentation due the next morning when suddenly a keyboard misstep occurred and -- poof! -- the presentation stopped working.
- A worker in a remote office forgot her password and couldn't log into the system to do her work.
- Your accounting person has worked in the same QuickBooks file for years, but one day, it suddenly wouldn't open. Sales taxes needed to be filed the same day.
- Your company is big enough that you need support nearly every day. It doesn't make financial sense to hire someone full time because you don't have full-time work to keep someone busy, but how can someone help you if they are not even located in your building?
Remote Support -- If this happened to you and you were on our Total Network Care™ plan, you would simply call our help desk, and an experienced technician would answer your call, log into your computer instantly, and walk you through fixing the problem. There is no reason to wait for support when we have people standing by to solve your problems.
- But what if you had an emergency and needed someone onsite right away?
On-Demand/Onsite Care -- Total Network Care™ customers have access to our entire skilled local consulting team. Sometimes it works best to have a regularly scheduled onsite visit with the same person who knows your staff, your systems, and their unique personalities. We take this into consideration when customizing your plan. And in case of emergency, there is never a premium for emergency support -- onsite or remote.
- You bought a printer from a local retailer where the salesperson assured you it would be compatible with the equipment on your network, only to find out six hours into the installation that it is not.
- Your company is expanding and needs to look at better ways to get your work done. You have a feeling there may be a great technology solution, but you have no idea where to start looking. You need an advisor.
Trusted Advisor/Virtual IT Director -- Surprise technology problems are one of the most frustrating and expensive experiences a small business can have. Customers on Total Network Care™ have a virtual IT director who meets with them quarterly to make sure their technology is supporting their business goals and to evaluate how our companies are working together to see if anything needs to be changed. He can be your advisor on all your technology purchases to make sure they work together as an integrated system, and if they don't, we stand behind our recommendation and do whatever it takes to make it right.
- A leaky ceiling resulted in a flooded server room, where the server holding all your data got wet and shorted out.
- A virus-laden email got through a normally conscientious employee and infected not only his computer, but the entire network, seriously slowing production.
- Hackers found a vulnerability in your server configuration and turned it into a spam relay station, getting your domain name blacklisted and unable to send emails.
Discounts on Other Valuable Services -- Most small businesses during 9-11 that experienced a total data loss never recovered. But a simple plan of backing up data and preparing for disaster recovery are easy to implement. Total Network Care™ includes discounts on other products and services recommended for IT best practices, including UPTIMEbackups™, UPTIMEspam-x™, and the managed UIPTIMEfirewall™.
- In addition to your real job, you're supposed to track the progress of each of your organization's IT issues.
Client Web Portal -- Our client portal gives you a real-time snapshot of what issues have been reported and status of each one, so you always know what it going on. Have priorities changed and you need something else done now? Just let us know!
- You know that your current support solution is not working, but you are concerned about how much it will cost to hire a well-established and experienced firm to take over, especially if they are taking care of everything.
Affordable Pricing -- We have been in this business long enough to know what a typical business your size needs to spend to implement best practices. Because of our years of experience and ability to leverage tools that are not cost-effective for one small business to buy on their own, we can do it for less. Our customers who have been with us for many years have admitted to being happier with their IT systems, their support and their relationship with us while spending less since getting on a Total Network Care™ plan.
Think you'd like to give us a try? Click here and request a free consultation and quote for your own Total Network Care™ plan!
"Thank you for the update and the speed to protect our system. The fact that The Uptime Group is always aware and one step ahead of these
constant 'hacker' problems is just one more reason why we continue to use The Uptime Group for all of our computer needs. It's nice to be
able to go to sleep at night knowing the investment of money and time in our computer system is always protected. Thank you again." 